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BOOKING POLICIES

CLINIC POLICIES

​Our clinic is committed to providing a safe, professional, and relaxing environment for all our guests. By reserving an appointment or visiting our facility, you agree to the following policies. We appreciate your cooperation and understanding.

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ACCESSIBILITY STATEMENT

​We are committed to making our facility accessible to all guests. If you have specific needs or require accommodations, please contact us prior to your visit so we can ensure your experience is comfortable and enjoyable.

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RESERVING AN APPOINTMENT

Details about booking fees and methods are available on our Booking Policies page. Please review these terms carefully.

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LOST OR FORGOTTEN ITEMS

We are not responsible for lost or forgotten items. Items left at the clinic will be held for 14 days. After this period, unclaimed items will be donated or discarded. Please double-check your belongings before leaving.

 

 

SERVICE MODIFICATIONS

While we strive to provide services as scheduled, unexpected circumstances may require adjustments. Modifications may include shortening a session due to late arrival, substituting a service due to contraindications, or adjusting treatments due to equipment issues. In such cases, we will communicate changes with you and adjust fees if applicable.

 

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GRATUITY POLICY

Gratuities are greatly appreciated but never required. If you wish to leave a tip, cash is preferred, or you may add it to your card payment at checkout. Thank you for your generosity and support.

 

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EMERGENCY CLOSURE POLICY

In the event of an emergency closure (e.g., severe weather, power outages), we will notify all affected clients as soon as possible to reschedule their appointments. Thank you for your patience and understanding during unforeseen circumstances.

 

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SICKNESS POLICY

To maintain the health of our staff and clients, we require rescheduling for any illness or exposure to illness. Details can be found on our Booking Policies page.

 

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PHOTOGRAPHY / VIDEO POLICY

To protect the privacy of all clients and staff, photography or video recording is not permitted in treatment areas.

 

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PRODUCT RETURN OR EXCHANGE POLICY

Unopened retail products may be returned or exchanged within 14 days of purchase with proof of receipt. Opened or used products cannot be returned. If you have questions about a product, please feel free to ask before purchasing.

 

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ETHICS STATEMENT

Our clinic adheres to strict professional ethics to ensure the safety, comfort, and dignity of all guests. Inappropriate behavior or language will result in immediate termination of services, and full payment will still be required. We reserve the right to define inappropriate conduct.

 

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GUEST ARRIVAL

To allow adequate time for cleaning and disinfecting treatment rooms between sessions, all guests must wait outside until the scheduled appointment time. Please remain in your vehicle until your therapist opens the door to welcome you inside.

 

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CHILDREN & MINORS

Guests under 18 must have a parent or legal guardian fill out the intake information and provide written consent for treatment. Guests aged 15 years and under must have a parent or guardian present in the treatment room.

 

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CELL PHONES & ELECTRONIC DEVICES

Please silence all electronic devices upon entering the clinic. Calls, except in emergencies, should be completed before arriving to maintain a calm environment for all guests.

 

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LATE ARRIVAL

Appointments cannot be extended beyond the stated reservation time to accommodate late arrivals. Late arrivals will result in shortened treatment time, with full session fees still applicable. Services like waxing that cannot be shortened may incur a Late Arrival Fee of up to $25.

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COVID-19 NOTICE

During times of community surges, additional safety protocols may be implemented, including mask requirements. Click here for more information.

 

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DIGITAL SIGNATURE OR ACKNOWLEDGEMENT

By scheduling and receiving services at our clinic, you confirm that you have read, understood, and agree to all Clinic Policies.

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RETAIL POLICIES

We are committed to offering high-quality products that support your wellness and skincare goals. To ensure clarity, please review the following retail policies:

 

 

ALL SALES ARE FINAL

No Returns, Refunds, or Exchanges: All retail product sales are final. We do not accept returns, offer refunds, or process exchanges under any circumstances.

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Exception: In rare cases where a return is agreed upon, the product must be unopened and unused. Any refund issued will:

  • Be subject to a 15% restocking fee.

  • Exclude any credit card processing fees incurred during the original purchase.

 

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SPECIAL ORDERS

If you wish to purchase a product we carry but do not stock at our physical location, we are happy to place a special order on your behalf.

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Payment Terms: Payment in full is required at the time the order is placed.

 

Shipping Fees: Shipping charges will apply to special orders.

 

Final Sale: Special order sales are final. No returns, refunds, or exchanges will be permitted for any reason.

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Special Order Pick-Up Policy

  • Special orders must be picked up within 14 business days of notification that the item is ready.

  • After 14 business days, it will be assumed that the guest no longer wishes to claim the item. The product will be returned to general inventory and made available for purchase by other guests.

  • No Refunds: No refund or credit will be issued to the original purchaser if the order is not picked up.

FAQS

What if I forget my appointment?
Forgetting an appointment is considered a no-show, and applicable fees will apply. To avoid this, ensure your contact information is up to date for reminders.

 

Can I bring someone with me?
Only guests receiving services are allowed in the facility. Thank you for understanding.

 

What payment methods do you accept?
We accept cash, credit cards, debit cards, gift cards, and touchless payments like Apple Pay or Google Pay.

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