Rescheduling / Cancellation / Failure to Show Policy and Fees

When scheduling an appointment with us, you are reserving a treatment time, and that time is reserved exclusively for you. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, our staff loses their income for missed appointments plus the cost of any products or supplies that are prepared ahead of time for your specific services. So please keep that in mind and only cancel or reschedule if absolutely necessary.

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If it becomes necessary to make changes to your appointment date and/or time, please do so at least 24 hours in advance (48 hours if booking multiple services) in order to avoid reschedule/cancellation fees. To make it easy for you to do so, we offer a 48 hour reminder by text message and email, so please make sure we have your current phone number and email address. Please note, however, these reminders are complimentary; if for some reason you do not receive the confirmation, you are still responsible for your appointment date and time. Changes can be made to your appointment by calling and leaving a voicemail, texting, emailing, or using the link provided in your confirmation and reminder emails.

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Note: There are no fees for rescheduling or cancelling due to emergency reasons, which include circumstances such as illness or inclement weather that makes travel dangerous. It does not include things such as forgetting your appointment, going out of town,  getting called in to work, not having a babysitter, etc. Before reserving your appointment, please ensure that there are no conflicts with your personal schedule. Thank you so much for your support in this regard; it is truly appreciated.

Fees are as follows:
Reschedule or cancel before 24 hours - No fee
Reschedule or cancel after 24 hours - 50% of the total amount for all scheduled services
Failure to show - 100% of the total amount for all scheduled services

Please keep in mind that if appointments are habitually rescheduled/canceled within the 24 hour time period, we reserve the right to charge a rescheduling/cancellation fee. If appointments are habitually rescheduled/canceled late, a non-refundable booking fee will be required before scheduling. Failure to show with no notice will result in a charge amounting to the entire cost of the scheduled service(s).

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If you do not have a credit card on file with us, late cancellation and failure to show will generate an invoice detailing the charges listed above that will be emailed to you. The invoice must be paid in full before booking your next appointment. If you have a gift card, the applicable fee will be deducted from the balance of the gift card. (Note: This invoice is not a prepayment for any future services and will not be applied to such. It is a payment for the missed service(s) only.)

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Sickness

The following requirements apply even if you have received Covid-19 and/or Influenza vaccinations/boosters.

Services will not be provided for anyone who is sick or showing signs of ANY illness, including a head cold and/or allergy symptoms. Receiving a service while sick exposes your therapists as well as other guests to your illness and may also worsen your symptoms and prolong your sickness. If you are experiencing symptoms of any type of illness, (including but not limited to Covid-19, Influenza, Pneumonia, Bronchitis, Head Cold, Stomach Virus, or any other communicable illness or infection), please contact us immediately to reschedule. Note: Bronchial or Sinus infections are not usually contagious in themselves, but they are most often caused by viral infections that can be passed on, so please be kind and reschedule for ANY type of illness and/or exposure to illness.

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If you, or a member of your household or someone you spend time with, is sick or showing signs of illness, please postpone booking a reservation until you have been symptom free for at least 14 days from the date of last exposure. If you develop symptoms of illness prior to your appointment date, please contact us immediately to reschedule your reservation. If you have been exposed through work to someone known or suspected to be infected with Covid-19, the Flu, or any other communicable illness,  we cannot provide services until you have been free of all symptoms of illness for at least 14 days from the date of last exposure. This is still the case even if masks were being worn and/or you have received vaccination and all boosters. Our main goal is to keep our community, our guests (some of whom are immune compromised), and our families as safe as we can. We also cannot afford to lose our income if we were to contract even a mild case of Covid-19 or other illness. Thank you for your cooperation and understanding in this matter.

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There are no cancellation or rescheduling fees due to illness. However, we do request that you please notify us as soon as possible instead of simply not showing up for your scheduled appointment. If you choose to come to your appointment knowing you are having symptoms of illness and/or have a fever, your appointment will be canceled, and you will be required to pay in full without receiving services. As we have always been, we are committed to providing a clean and relaxing environment for your treatments that minimizes the risk of disease transmission as much as possible. If you have questions or concerns regarding our infection control protocols, please feel free to ask.

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​​IMPORTANT:

During times of community surge of Covid-19 or the Flu, all Special Guest Safety Procedures will be implemented. Click here for more information. During these times, all guests will be required to wear a mask/face covering to enter our facility and to keep the mask on during treatment as services permit. (If you are receiving a facial or lip/chin wax, your mask may be removed during the treatment but must be worn before and after.) The mask must completely cover your nose, mouth, and chin. Please ensure proper fitting of your mask, so that it can provide proper protection and is not falling from your nose and mouth while speaking. Please do not remove your mask, even when your therapist is not in the treatment room.

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Medicinal or Cosmetic Injections

If you have received an injection - medication or cosmetic -within the past 72 hours, please notify us as soon as possible, so the session can be either modified or rescheduled as necessary. These include such things as a COVID-19 Vaccine, an allergy shot, a flu shot, steroid injection, Botox, etc. This allows time for the medication to distribute correctly. Note: If you are not feeling well after receiving a vaccination, you can reschedule your appointment with no fee. It is important that your body have the time it needs to process the changes and to rest.

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Reserving an Appointment Time

All services require a credit card to guarantee a reservation. Please have your credit card or gift certificate ready when booking. A few services require a non-refundable booking fee; otherwise, your card will not be charged, unless there is a late cancellation or failure to show, (see fees below). Upon checkout, guests may choose their method of payment. 

 

*Never send credit card information via email or text message. If you are uncomfortable giving the information over the phone, you can use our secure online booking platform to make your reservation.

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Non-Refundable Booking Fee and PrePayments

Certain services require a booking fee; (i.e., spa packages, services totaling $150 or more, and sessions lasting longer than 90 minutes, etc.). All booking fees and voluntary prepayments are non-refundable for any reason. Any applicable late cancellation or no show fees still apply to appointments with booking fees or prepayments. Should you fail to show up for your reservation without notice, you will forfeit your booking fee and be responsible for paying any remaining balance of the amount for the scheduled services; a new booking fee will be required to make a new reservation. Booking fees can be paid for via credit card or gift certificate.

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Pre- and Post-Treatment Guidelines

As with all services, it is important that you understand the potential benefits and possible side effects of any massage and bodywork, skincare and resurfacing, and waxing treatment or service you receive. This information will help determine if the treatment is appropriate for you and will help to ensure that it is as comfortable and effective as possible. Please review all applicable documents by clicking here and let your therapist know if you have any questions or concerns. If you are under the ongoing care of a physician, you should discuss your treatment plan with him or her before proceeding.

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Intake Forms

Before your visit we ask that you please fill out paperwork that will provide us with information about you and your general health to ensure that our treatments are appropriate for you, and as comfortable and effective as possible. Your answers will allow us to tailor each treatment specifically to your needs, goals, and preferences. These forms are required as consent to perform your requested services. Click here to access the Health Intake Packet our Forms page. In addition to being Eco-friendly, electronic intake forms are one way to help minimize the risk of disease transmission, as no papers, pens, or clipboards are being passed around.

 

Please fill out and submit all required forms as close to 48 hours prior to your appointment as possible. Submitting the forms two days prior to the appointment allows the therapist to have a better idea of how best to prepare for your session, e.g. specific products or techniques that might be beneficial to you. It also allows for briefer consultations and longer hands-on time. PLEASE NOTE: If the require forms are not submitted prior to arrival, the hands-on portion of the treatment will be cut short to accommodate for filling out the form. If the service cannot be cut short, for example a waxing service, there will be a Late Paperwork Fee of $25 for the extra time to fill out the form after arrival. If, while filling out the forms, it is determined that the scheduled services are contraindicated and no other services can be substituted, the appointment will be canceled and payment in full will be required in lieu of the Late Paperwork Fee.

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Guest Arrival

To allow adequate time for cleaning and disinfecting the treatment rooms between sessions, all guests must wait outside until the scheduled appointment time. We ask that you please wait in your vehicle and not stand at the door to allow the necessary space for a guest who may be exiting the facility. Your therapist will open the door to allow you entry at the time of your session. Please note: Only guests who are receiving a service will able to enter the facility.

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Children & Minors

Guests under 18 must have a parent or legal guardian fill out the intake information and give written consent for treatment. In order to receive any service, guests 15 years and under must have a parent or legal guardian present in the treatment room. For legal and safety reasons, children not receiving a service are not allowed in the Spa unattended. A minor not receiving a service will not be able to enter the facility.

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Perfumes and Lotions

We ask that you refrain from wearing perfume or lotions and deodorants with strong scents. Some therapists and guests have Chemical Sensitivity and strong odors, even pleasant ones, can trigger illness. Also, some lotions, creams, and oils effect the glide of massage oil or the ability of treatment products to absorb into the skin.

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Cell Phones / Electronic Devices

We respectfully request that you finish your conversation before entering the Spa and that you refrain from making or accepting calls while in the Spa, except in the case of an emergency. Please place all electronic devices on silent. These small concessions go a long way in ensuring that you, as well as other guests, get the most benefit and relaxation possible during your stay with us.

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​Late Arrival

Appointments cannot be extended beyond the stated reservation time to accommodate late arrivals so as to not overlap the next guest’s appointment time. If you arrive late, the treatment time will be reduced accordingly, and payment of the full session price will be required. If your service cannot be cut short, for example a waxing service, there will be a Late Arrival Fee of up to $25.

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Right of Refusal

We reserve the right to refuse service to anyone for reasons we deem necessary, including contraindications to scheduled services. Inappropriate conduct or language during a service will result in immediate termination of the service with full payment required. We reserve the right to define inappropriate conduct or language.

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​​Payments

We accept payments by cash, check, debit card, and/or credit card including: Visa, MasterCard, Discover, and American Express. Identity verification, such as a driver's license, may be required. For a convenient and touchless checkout, you may use Apple Pay or Google Pay and simply tap your phone to the payment terminal at the time of checkout.

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Insufficient Funds

If a check payment is returned by the bank due to insufficient funds, a $35 service fee will be required in addition to the repayment of the returned funds.

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Privacy Policy

Client data is collected and stored in a secured third-party electronic database for your protection. Your information will never be given, collected, or sold to any other third-party.