Massage/Bodywork and esthetic services are not appropriate care for any contagious illness. Please cancel your appointment as soon as you are aware of a contagious condition. No cancellation fees will apply for sickness. For the health and safety of you, your therapist, and other guests, services WILL NOT be performed if you are sick. If you choose to knowingly arrive sick or showing symptoms of illness, your appointment will be cancelled, and you will be responsible for paying the full amount of the services scheduled that day.
Special Note: If you have received an injection - medication or cosmetic -within the past 72 hours, please notify us as soon as possible, so the session can be either modified or rescheduled as necessary. These include such things as a COVID-19 Vaccine, an allergy shot, a flu shot, steroid injection, Botox, etc. This allows time for the medication to distribute correctly. Note: If you are not feeling well after receiving a vaccination, you can reschedule your appointment with no fee. It is important that your body have the time it needs to process the changes and to rest.
To maintain the required social distancing requirement of at least 6 feet, as well as to allow adequate time for cleaning and disinfecting the treatment rooms between sessions, all guests must wait outside until the scheduled appointment time. We ask that you please wait in your vehicle and not stand at the door to allow the necessary space for a guest who may be exiting the facility. Your therapist will open the door to allow you entry at the time of your session. Please note: Only guests who are receiving a service will able to enter the facility.
All guests are required to wear a mask/face covering to enter our facility and to keep the mask on during treatment as services permit. (If you are receiving a facial or lip/chin wax, your mask may be removed during the treatment but must be worn before and after.) The mask must completely cover from your nose to chin. Please ensure proper fitting of your mask, so that it can provide proper protection and is not falling from your nose and mouth while speaking. Please do not remove your mask, even when your therapist is not in the treatment room. The Spa does not provide guest masks. No services will be performed if you arrive without a mask. Please ensure that you have your mask before arrival.
Reserving an Appointment Time
All services require a credit card to guarantee a reservation, including services intended to be paid with a gift card. Please have your credit card ready when booking. A few services require a deposit; otherwise, your card will not be charged, unless there is a cancellation or no show, (see fees below). Upon checkout, guests may choose their method of payment.
*Do not ever send credit card information via email or text message. If you are uncomfortable giving the information over the phone, you can use our secure online booking platform to make your reservation.
Certain spa services and packages require a deposit or full prepayment. All deposits are non-refundable. Should you have an emergency, such as illness, please contact us immediately to reschedule. The deposit may be applied to the rescheduled appointment. If the second appointment is rescheduled or canceled, the deposit will not be carried over to a new appointment. If you cancel a prepaid reservation for any non-emergency reason, the deposit applies only to the canceled appointment; a new deposit will be required to reschedule. Any applicable late cancellation or no show fees still apply to appointments with pre-paid deposits. Should you fail to show up for your reservation without any notice at all, you will forfeit your deposit and be responsible for paying any remaining balance of the amount for the scheduled services; a new deposit will be required to make a new reservation.
Rescheduling / Cancellation / Failure to Show Policy and Fees
When scheduling an appointment with us, you are reserving a treatment time, and that time is reserved exclusively for you. If it becomes necessary to make changes to your appointment date and/or time, please do so at least 24 hours in advance in order to avoid reschedule/cancellation fees. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Note: There are no fees for rescheduling or cancelling due to emergency reasons, which include circumstances such as illness or inclement weather that makes travel dangerous. It does not include things such as forgetting your appointment, deciding to go on vacation, or getting called in to work.
Fees are as follows:
Reschedule or cancel before 24 hours - No fee
Reschedule or cancel after 24 hours - $25 fee, per service
Reschedule or cancel after 12 hours - 50% of the total amount for the scheduled services
Failure to show - 100% of total amount for the scheduled services
Please keep in mind that if appointments are habitually rescheduled and/or cancelled, even if within the 24 hour time period, we reserve the right to charge the reschedule or cancellation fee.
Before your visit we ask that you please fill out paperwork that will provide us with information about you and your general health to ensure that our treatments are appropriate for you, and as comfortable and effective as possible. Your answers will allow us to tailor each treatment specifically to your needs, goals, and preferences. These forms are required as consent to perform your requested services. After your appointment has been scheduled, the necessary electronic forms will be emailed to you. Please fill these out and submit online as soon as possible. All forms must be sent back to us no later than the day before your appointment.
Forms Required for All Guests:
- Confidential Health Questionnaire, to be updated once per year
- Waxing Intake, to be completed before your initial waxing session
- UPDATE - COVID-19 and Consent for Treatment, required before every appointment
Electronic intake forms are one way to help minimize the risk of disease transmission, as no papers, pens, and clipboards are being passed around. Submitting the forms a day or two prior to the appointment allows the therapist to have a better idea of how best to prepare for your session, e.g. specific products or techniques that might be beneficial to you. It also allows for briefer consultations and longer hands-on time.
Appointments cannot be extended beyond the stated reservation time to accommodate late arrivals so as to not overlap the next guest’s appointment time. If you arrive late and the session is not started on time, the treatment time will be reduced accordingly, and payment of the full session price will be required.
Client data is collected and stored in a secured third-party electronic database for your protection. Your information will never be given, collected, or sold to any other third-party.
Right of Refusal
We reserve the right to refuse service to anyone for reasons we deem necessary, including contraindications to scheduled services. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct or language.
Children & Minors
Guests under 18 must have a parent or legal guardian fill out the intake information and give written consent for treatment. In order to receive any service, guests 15 years and under must have a parent or legal guardian present in the treatment room. For legal and safety reasons, children not receiving a service are not allowed in the Spa unattended. A minor not receiving a service will not be able to enter the facility.
Cell Phones / Electronic Devices
We respectfully request that you finish your conversation before entering the Spa and that you refrain from making or accepting calls while in the Spa, except in the case of an emergency. Please place all electronic devices on silent. These small concessions go a long way in ensuring that you, as well as other guests, get the most benefit and relaxation possible during your stay with us.
We accept payments by cash, check, debit card, and/or credit card including: Visa, MasterCard, Discover, and American Express. Identity verification, such as a driver's license, may be required.
For a convenient and touchless checkout, you might consider using our app to place your card on file, or use Apple Pay/Google Pay and simply tap your phone to the payment terminal at the time of checkout. Feel free to ask us for details.
If a check payment is returned by the bank due to insufficient funds, a $35 service fee will be required in addition to the repayment of the returned funds.
- If you are a guest of Studio 55, we respectfully request that you adhere to all applicable policies while in the Spa area, including: Sickness, Children & Minors, and Cell Phones & Electronic Devices policies. Thank you. -
By reserving an appointment with us, you agree to all policies and terms.
We greatly appreciate your understanding and cooperation in these matters.