By reserving an appointment with us, you agree to all policies and terms.
We greatly appreciate your understanding and cooperation in these matters.
We are our own receptionists; and when both therapists are in session, the front door is locked. Therefore, if you arrive early, you may not be able to get in. Please do not worry; we will be with you at your scheduled time. There is no need to arrive early to fill out paperwork as this can be done online prior to your appointment. See Intake Form below for more information.
Appointments cannot be extended beyond the stated reservation time to accommodate late arrivals so as to not overlap the next guest’s appointment time. The treatment time will be reduced accordingly, and payment of the full price will be required.
Rescheduling / Cancellation / No-Show Policy and Fees
Your treatment time is reserved exclusively for you; therefore, we kindly request a 24-hour notice to make any changes to your appointment. If you cancel or reschedule less than 24 hours in advance for a non-emergency reason, we reserve the right to charge a $25 late cancellation fee. If you cancel less than 12 hours before your appointment time, we reserve the right to charge an amount equal to 50% of the services scheduled. Failure to show up for your appointment with no notice will result in a charge amounting to the entire cost of the scheduled service(s). Please click here to review the full policy.
Before your visit we ask that you please fill out a confidential health questionnaire. The purpose of this form is to gather information about you and your general health to ensure that our treatments are above all safe for you, but also as comfortable and effective as possible. Your answers will allow us to tailor each treatment specifically for your needs and preferences. This form is required as consent to perform your requested services, so please fill it out and submit prior to arriving for your appointment. If you have not done so before you arrive, the actual hands-on portion of your treatment may have to be cut short to accommodate for filling out the form.
Click here to fill out and submit the online health questionnaire.
Massage/bodywork or esthetic services are not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. For the health and safety of you, your therapist, and other guests services will not be performed if you are sick. If you arrive sick, we will cancel your appointment and you will be responsible for paying the full amount of the services scheduled that day. Please note: We also cannot perform massage services if you have received an injection of medication, (such as an allergy shot, a flu shot, or steroid injection), within the past 72 hours.
Children & Minors
Guests under 18 must have a parent or legal guardian fill out the intake information and give written consent for treatment. In order to receive any service, guests 15 years and under must have a parent or legal guardian present in the treatment room. For legal and safety reasons, children not receiving a service are not allowed in the Spa unattended.
Cell Phones / Electronic Devices
We respectfully request that you finish your conversation before entering the Spa and that you refrain from making or accepting calls while in the Spa, except in the case of an emergency. Please place all electronic devices on silent. These small concessions go a long way in ensuring that you, as well as other guests, get the most benefit and relaxation possible during your stay with us.
Right of Refusal
We reserve the right to refuse service to anyone for reasons we deem necessary, including contraindications to scheduled services. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct or language.
We accept payments by cash, check, Visa or Mastercard.
Certain spa services and packages require a 50% deposit or full prepayment. All deposits are non-refundable. If you have to cancel a prepaid reservation, the deposit applies only to the canceled appointment; a new deposit will be required to reschedule. Any applicable late cancellation or no show fees still apply to appointments with pre-paid deposits.
If a check payment is returned by the bank due to insufficient funds, a $35 service fee will be required in addition to the repayment of the returned funds.
- If you are a guest of Studio 55, we respectfully request that you adhere to all applicable policies while in the Spa area. Thank you. -