Thank you for visiting our website. We look forward to having you visit us at the Spa soon. There are several ways to reserve your appointment; feel free to use whichever avenue is most convenient for you. Call or text us at (501) 350-0488, email us at email@example.com, message us on Facebook at @bluediamonddayspa or book online. If you use our online scheduler to book and you do not receive an automatic email and/or text confirmation within a few minutes of your online booking, please contact us immediately to ensure that your reservation came through properly. Thank you! PLEASE NOTE: We cannot perform massage services if you have received an injection of medication, such as a flu shot or steroid injection, within the past 72 hours.
We are our own receptionists, so we may not always be able to respond right away. But please know that your calls, texts, and emails are important to us; and we will reply to your messages as soon as possible. Note: If both therapists are in session, the front door will be locked and phone calls will be sent to voicemail, but if you leave a message we will respond shortly.
If you are booking online, and the specific day or time you need is not available, feel free to contact us via phone, Facebook, or email to see if we can arrange it.
We are happy to accept last minute reservations and walk-ins if we are available.
Cancellation / No-Show Policy and Fees
When you schedule an appointment with us, we reserve that time exclusively for you. We value your business and your time, and we respectfully ask that you do the same for us. We understand that illness and emergencies happen and that life can be quite hectic at times. However, if you cancel on short notice or fail to show up for your appointment, we lose not only your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, our staff loses their income for missed appointments plus the cost of any products or supplies that are prepared ahead of time for your specific services. So please keep that in mind and only cancel or reschedule if absolutely necessary.
Should it become necessary for you to cancel or reschedule your appointment, please notify us at least 24 hours in advance so that we can have an opportunity to get another guest in. To make it easy for you to do so, we offer a 48 hour reminder by text message and email, so please make sure we have your current phone number and email address. Please note, however, these reminders are complimentary; if for some reason you do not receive the confirmation, you are still responsible for your appointment date and time. Changes can be made to your appointment by calling, leaving a voicemail, texting, emailing, contacting us on Facebook, or using the link provided in your confirmation email. Please keep in mind that if appointments are habitually rescheduled, we reserve the right to charge a $25 rescheduling fee, even if within the 24 hour time period.
If you cancel or reschedule your appointment less than 24 hours in advance for a non-emergency reason we reserve the right to charge a $25 late cancellation fee. If you cancel less than 12 hours before your appointment time, we reserve the right to charge an amount equal to 50% of the services scheduled. These fees may be waived if you send someone in your place to receive and pay for the scheduled services. If they fail to come, though, you will be responsible for any applicable fees. (Note: emergency reasons include things such as illness or a death in the family. It does not include things such as forgetting your appointment, deciding to go on vacation, or getting called in to work.)
If you cancel late two times, you will be required to pay 50% of the current service that is being cancelled. If you late cancel more than two times, you will be responsible for the full amount of the current services being cancelled.
Failure to show up for your appointment with no notice will result in a charge amounting to the entire cost of the scheduled service(s).
At this time we do not require a credit card to secure your reservation. Instead, late cancellations and failure to show up will generate an invoice detailing the charges listed above that will be emailed to you. The invoice must be paid in full before booking your next appointment. If you have a gift card, the applicable fee will be deducted from the balance of the gift card. (Note: This invoice is not a prepayment for any future services and will not be applied to such. It is a payment for the missed service(s) only.)
We thank you for your understanding and cooperation in this matter.
Appointments cannot be extended beyond the stated reservation time to accommodate late arrivals so as to not overlap the next guest’s appointment time. The service may need to be shortened; payment for the full scheduled time will be required.
Before your visit we ask that you please fill out an initial intake form. The purpose of this form is to gather information about you and your general health to ensure that our treatments are above all safe for you, but also as comfortable and effective as possible. Your answers will allow us to tailor each treatment specifically for your needs and preferences.
If you are only receiving massage or facial therapy and not both, please go ahead and fill out the entire form, as it covers almost every service we offer. That way if you choose to receive other services within the year, we’ll already have your information on file, and you won’t have to redo the questionnaire until the following year. (Note: some specialty services may require additional information.)
This form is required as consent to perform your requested services, so please fill it out and submit prior to arriving for your appointment. If you have not done so before you arrive, the actual hands-on portion of your treatment may have to be cut short to accommodate for filling out the form. Click here to fill out and submit the online intake form.
Massage/bodywork or esthetic services are not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. For the health and safety of you, your therapist, and other guests services will not be performed if you are sick. If you arrive sick, we will cancel your appointment and you will be responsible for paying the full amount of the services scheduled that day.
We respectfully request that you finish your conversation before entering the Spa and that you refrain from making or accepting calls while in the Spa, except in the case of an emergency. Please place all electronic devices on silent before beginning your treatment session. These small concessions go a long way in ensuring that you, as well as other guests, get the most benefit and relaxation possible during your stay with us.
Certain spa services/packages and retail products require a 50% deposit or full prepayment. All deposits are non-refundable. If you have to cancel a prepaid reservation, the deposit applies only to the canceled appointment; a new deposit will be required to reschedule.
If a check payment is returned by the bank due to insufficient funds, a $25 service fee will be required in addition to the repayment of the returned funds.
By reserving an appointment with us you agree to all policies and terms.